Monitoring and operations
Incidents are detected before your teams notice them.
- 24/7 monitoring and alerts
- Incidents handled by priority
- Capacity management
- Up-to-date operations documentation
Managed servers, private cloud & public cloud
We run your infrastructure with the methods of large enterprises. It is monitored around the clock, updated on a schedule agreed with you, and its backups are tested.
What we take care of
Updates and security
Security patches are applied and access rights reviewed regularly.
- Scheduled, validated patching
- Server hardening
- Privileged account management
- Firewalls, VPN and filtering
Backup and recovery
Backups are copied off your premises, and restores are tested regularly.
- Encrypted off-site backups
- Regular restore tests
- Disaster recovery plan
- Offline copies against ransomware
Private cloud and public cloud
On your servers, at a hosting provider or with a major cloud provider, with the same level of operations.
- Virtualisation and private cloud
- Operations on the major public clouds
- Migrations without service interruption
- Cost tracking and optimisation
When companies call us
- A server is ageing in a cupboard and nobody really knows how to restore it.
- Your cloud bill keeps rising and you do not know why.
- You are preparing a move to the cloud, or back on-premises.
Technologies
- AWS
- Microsoft Azure
- Google Cloud
- OVHcloud
- Scaleway
- VMware vSphere
- Proxmox VE
- Hyper-V
- Windows Server
- Linux
- Docker
- Kubernetes
- Terraform
- Ansible
- Veeam
- Zabbix
- Grafana
Commitments that match your needs
Every request is ranked from P1 to P4. For each priority, the contract sets a response time and a resolution time. The table shows our reference offer; pick other levels if your business needs them.
- P1CriticalProduction down, all users or a whole site affected, no workaround15 min2 h
- P2HighDegraded service, a team or an application blocked, partial workaround1 h8 h
- P3NormalOne user or one function affected, workaround available4 h2 business days
- P4LowMinor inconvenience or defect with no business impact1 business day5 business days
24/7 monitoring. Intervention during business hours, Monday to Friday from 8 am to 7 pm (Paris time), or at any hour with the optional on-call service. The chosen levels are written into the contract.
Let's talk about your IT.
Describe your situation in a few lines and we will get back to you.